Download Instructions
After you or you will receive an HTML file. Click to open the file with your Internet Browser. You will see a page open with a link to your product download page. Click the button in the middle of the page. Another web page will open it will be your download links page.
After clicking on any of the links for your product you should be prompted to save the file or given the option to "Open" or "Save". Choose "Save."

Next you are given the option to pick a filename and folder to save the file to. Choose "my documents" or "desk top". Once the download is complete, locate the file and unzip it. You will in some cases need an unzip program such as 7-zip which can be obtained without paying for the program. We have provided this program on the product download pages.
WINDOWS
Free
How to Open Files
Instructions
READ DIRECTIONS ON TOOLS WEBSITE
Universal Extractor
MAC (APPLE)
Free
http://download.cnet.com/MacZip/3000-2250_4-10025248.html
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